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How we protect your account and data

We run a transparent operation where your account security, payment history, and personal information stay encrypted and accessible only to you.

Account security verified at loginData encrypted end-to-endPayment history auditable by youLocal Indonesia payment rails

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Our legal position and your rights

flexi188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

flexi188 operates where local law permits, and our terms define how your account works, what happens to your data, and how you can request changes or dispute transactions. Your deposits via DANA, OVO, GoPay and QRIS are held separately from our operating funds and returned in

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full on withdrawal request. Account access and eligibility depends on local law. We keep transaction records for seven years unless you request deletion within our retention window. Your payment details are never shared with third parties without your explicit consent. Support is available through live chat,
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email, and our help centre to answer questions about your account, withdrawals, or data requests.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about legal and account matters

If you have questions about your account terms, data rights, or how we handle your information, three paths are open to you.

HOW WE OPERATE

Data, security and account transparency

We encrypt all account data with bank-grade SSL, store payment details on segregated servers, and never sell your information. Your withdrawal requests are verified by our compliance team within one business day.

Account encryption

Your login, payment history and personal details are encrypted end-to-end using TLS 1.3. No one inside flexi188 can view your password or card details.

Withdrawal verification

When you request a payout, our team verifies your account standing and destination within 24 hours. Funds to DANA, OVO, GoPay and QRIS usually arrive in under five minutes.

Data retention and deletion

We keep your account data for seven years after closure to meet payment law requirements. You can request deletion of non-essential details anytime via email.

Cookie and tracking policy

flexi188 uses first-party cookies only to remember your login and game preferences. No third-party ad networks track your activity outside our site.

Account appeal process

If your account is restricted, we send a written reason and a 14-day window to submit an appeal. Our compliance team reviews new evidence before making a final decision.

Data access requests

Open a help-centre ticket asking for your full data export. We compile and send it as a downloadable file within seven business days at no cost.

Legal and account questions answered

Real questions from players in Medan, Semarang and across Indonesia about how their data is used, what happens to their money, and how to make account changes.

Your funds are held in a segregated bank account separate from our operating money. If we close, the bank returns your full balance directly. DANA, OVO, GoPay and QRIS deposits are processed through regulated payment gateways that hold funds in trust.

Yes. Open a help-centre ticket with 'Data Request' in the subject line. We send your full data file within seven days. Non-essential details can be deleted anytime; account transaction records are kept for seven years per payment law.

Our compliance team verifies your withdrawal request within 24 hours. DANA, OVO, GoPay and QRIS transfers typically arrive within five minutes after approval. Bank transfers may take one to three business days depending on your bank.

We restrict accounts if we detect unusual activity, age verification fails, or payment disputes arise. You receive a written reason and a 14-day appeal window. Submit new evidence or context via email to our compliance team.

No. Your card, DANA, OVO, GoPay and QRIS information is encrypted and never shared. We use payment processors only to clear transactions. Your data stays inside flexi188 unless you explicitly consent or law requires disclosure.

We use first-party cookies to remember your login and game preferences. No third-party ad or tracking cookies follow you outside our site. You can turn off cookies in your browser; you'll just need to log in each time.

Open live chat immediately or email our support team. We'll freeze your account, verify your identity, and check for unauthorized activity. Change your password once we confirm the issue is resolved.

How we protect your account and data

How to contact us about legal and account matters

Data, security and account transparency

Account encryption

Withdrawal verification

Data retention and deletion

Cookie and tracking policy

Account appeal process

Data access requests

Legal and account questions answered

01 What happens to my deposit if flexi188 closes?

02 Can I request my personal data or request deletion?

03 How long does withdrawal verification take?

04 What does it mean if my account is restricted?

05 Are my payment details sold or shared?

06 How do cookies work on flexi188?

07 Who do I contact if I think my account was compromised?

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