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How We Safeguard Your Account and Payment Information

When you open an account on flexi188, your personal data and transaction history stay encrypted and separated from our game servers.

Encrypted account storagePayment data isolationRegular security audits
Browse Lobby Read FAQ
flexi188 How We Safeguard Your Account and Payment Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to request a copy of your personal data, ask us to correct information on your account, or lodge a privacy complaint, we have…

Email Support Send your privacy request to our data team and receive a response within 48…
Live Chat Open live chat in your account dashboard during 09:00–23:00 Indonesia time, seven days a…
Account Settings Navigate to Settings → Privacy to view your stored data, update your contact details…
YOUR RIGHTS HERE

How We Respect Your Privacy Rights

You have the right to know what data we hold, correct any errors, and ask us to delete information once your account is closed and settled.

Data Access & Correction

Request a full copy of your account data in JSON format within five working days. Update your phone, email or banking details yourself in account settings or ask support to verify changes.

Deletion & Retention

After your account closes and all bets are settled, we retain transaction records for 24 months for compliance, then delete personal identifiers. Request early deletion by submitting a formal privacy request.

Cookie & Tracking Control

We use session cookies to keep you logged in and analytics cookies to improve lobby speed. Reject non-essential cookies in Privacy Settings without losing account access.

Marketing Opt-Out

Unsubscribe from promotional emails with a single click in your account. SMS and push notifications can be disabled individually in Notification Preferences.

Third-Party Links

Our privacy policy applies only to flexi188.club. Game studios, payment processors and analytics vendors have their own privacy terms — review them before depositing via external payment gateways.

Dispute & Complaints

File a privacy complaint with our data officer at [email protected]. If unresolved, you depend on local law for remedies through Indonesian data protection channels.

Privacy Questions We Hear Often

We've gathered the most common privacy concerns from our Indonesia players and answered them directly. If your question isn't here, our support team is available in live chat to clarify our policy on your account.

We share only what's required: your username and account status go to the game studios that host live tables and slots, and your bank details go to DANA, OVO, GoPay and QRIS processors to settle deposits and withdrawals. We do not share your email, phone or full name with studios. Studios have their own privacy policies, so check theirs before playing.

We retain transaction records, login history and banking details for 24 months after your last activity to comply with Indonesian banking regulations and prevent fraud. Personal identifiers like your name and email are deleted sooner if you request it in writing. Account closure itself does not erase data immediately.

Yes. Go to Settings → Privacy and select Download My Data, or email [email protected] with your account username. We'll send your data in a portable JSON file within five working days, showing every login, deposit, bet and withdrawal linked to your account.

We use session cookies to keep you logged in and store your game preferences — these are essential. We also use analytics cookies to measure lobby speed and game popularity. You can disable analytics cookies in Privacy Settings; essential cookies cannot be turned off without logging out, but disabling analytics does not affect gameplay or deposit access.

Your withdrawal history remains in our records for 24 months for banking compliance — we cannot delete transaction records before that period ends, even if your account is closed. Personal details like your name and phone are deleted within 30 days of your request if no disputes or chargebacks are pending.

If our company is acquired or ceases operations, where local law permits, your data may transfer to the new operator under the same privacy terms. You will be notified by email. If you object, you can request deletion before the transfer. Data will never be sold to marketers or unrelated third parties regardless of ownership changes.

Every promotional email has an unsubscribe link at the bottom — click it to remove your address instantly. For SMS, open your account in Settings → Notifications and toggle off promotional texts. Support is available via live chat 09:00–23:00 Indonesia time if you need help disabling communications.

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